Cancelation policy

(For pre-booking & token amount)

The token amount is adjustable when you take full booking. Pay balance amount only during full booking.

Token amount is non-refundable in case you cancel the booking.

After token payment you have to take full booking within 5 days only. Otherwise,

your booking automatically get cancelled with forfeit of token amount.

In case you booked the bed/room and wants to cancel the booking before move-in, amount equal to token amount i.e., ₹2500 get deducted and rest of the amount will

be refunded within 5 working days in your bank account.

Renting Policy

You need to pay one-month security deposit and one-month advance rent before check-in. You can shift only after we confirm the booking.

You Will have to pay one time OHO fee of ₹500/- for smooth Documentation and legal process before check-in.

You have to sign tenant agreement before shifting.

Our rental cycle of 1st to 30th (first day to last day of the month)

Make advance rental payments by 5th of every month to avoid any penalties.

Electricity, Wi-Fi, or any other subscription-based services will be charged extra.

Please notify us at least 30 days before your move-out date. For that click here.

Inform us before you leave the premises to complete the final inspection

process.

If tenant has booked a bed, oho living reserves the right to shift tenant to other

rooms at any time in the same property.

Payment & Fines policy

Pay all your dues and rent online via website, application, internet banking or any other mode of payment directly into company account except cash payment.

Rent has to be paid by 5th of each month if rent payment is delayed, penalty applies as bellow;

a)  After 5th, a penalty of ₹100 will be added for each late day up to 11th of the month.

b)  From 12th to 15th, a penalty of ₹200/day will be added to existing penalty.

c)  After 15th, you need to leave the premises, with 100% forfeit of security deposit.

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3. In case your online payment fails, attach screenshot of the failed transaction with description of the problem and please send us an e-mail at help@oholiving.com.

Service policy

Tenant shall pay all utility and damage costs

a)  Electricity charges

b)  Cooking gas refilling charges

c)  DTH monthly charges

d)  Water charges

e)  Gym charges

f)  Cost of materials used for repair or damage done by tenant.

Tenants of the flat have to share the utility costs and settle the same within themselves and make the payment on or before the due date to ensure the continues supply of the utilities.

Guest policy

Opposite gender guests are not allowed, in an emergency, meet guests in common areas.

Guests are not allowed to stay at night. In emergency, guests can stay overnight only after approval of the request (inform the respective host or the Property manager).

You will be accountable, responsible and liable for your guests.

Guests overnight stay is chargeable. Charges may vary depending on the specific

property.

The licensee shall be responsible for his/her belongings in the schedule premises.

Any financial losses incurred shall be borne by the licensee.

Shifting or move-out policy

You need to complete the KYC process and agreement process with all payments cleared before moving in to the room.

You need to verify your visit by a shifting code sent to your registered mobile number or through your tenant ID provided to the host.

For internal moving/change of room/bed done by you, you need to pay ₹1000 as moving charge with us and you need to serve the notice period of 30 days.

For moving-out you need to notify us through our website before 30 days. A “renovation & cleaning charge” of ₹1000 will be levied on the tenant only if you have not completed 3 months.