Privacy Policy

Privacy Policy

Privacy Policy

Effective Date: 26/05/2026
Website: https://www.oholiving.com/

oho Living (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect information obtained from users (“Users”, “Residents”, “you”, or “your”) through our website, applications, services, accommodations, partnerships, and related interactions.

By accessing or using our website, platform, or services, you agree to the terms outlined in this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to:

  • Website visitors

  • Residents and tenants

  • Prospective customers

  • Franchise applicants

  • Property owners and landlords

  • Institutional and corporate partners

  • Vendors and service providers

  • Individuals communicating with oho Living

This Policy applies to all information collected through:

  • Our website

  • Mobile applications

  • Forms and registrations

  • Property visits

  • Customer support interactions

  • Emails, calls, and WhatsApp communication

  • Payment transactions

  • Marketing campaigns

  • Third-party integrations

2. Information We Collect

We may collect personal, operational, technical, and transactional information, including but not limited to:

2.1 Personal Information

  • Full name

  • Date of birth

  • Gender

  • Phone number

  • Email address

  • Residential address

  • Emergency contact details

  • Photograph or profile image

2.2 Identity & Verification Information

For verification, security, compliance, and operational purposes, we may collect:

  • Aadhaar Card

  • PAN Card

  • Passport

  • Driving License

  • College or employee ID

  • Employment details

  • KYC documents

  • Rental agreements

  • Signature records

2.3 Booking & Accommodation Information

  • Preferred location

  • Property preferences

  • Move-in and move-out dates

  • Room allocation details

  • Rental history

  • Occupancy information

  • Complaint and maintenance records

  • Visitor records

  • Access and security logs

2.4 Payment & Transaction Information

  • Payment history

  • Rent payment records

  • Security deposit information

  • Bank account details

  • UPI IDs

  • Transaction references

  • Billing information

We do not store full debit/credit card details. Payments may be processed through third-party payment gateways.

2.5 Technical & Device Information

When using our website or applications, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Location data

  • Cookies and usage data

  • Website interaction analytics

  • Login activity

3. How We Use Information

We may use collected information for purposes including but not limited to:

  • Account creation and verification

  • Accommodation allocation and management

  • Booking confirmation and onboarding

  • Communication and support

  • Payment processing

  • Agreement generation

  • Identity verification and KYC compliance

  • Security and fraud prevention

  • Maintenance and operational management

  • Customer experience improvement

  • Internal analytics and reporting

  • Legal and regulatory compliance

  • Marketing and promotional communication

  • Business expansion and service optimization

4. Communication Consent

By submitting your details or using our platform, you consent to receive:

  • Calls

  • SMS

  • Emails

  • WhatsApp communication

  • Push notifications

  • Promotional campaigns

  • Service reminders

  • Payment alerts

  • Operational updates

from oho Living and its authorised representatives.

You may opt out of marketing communication at any time, subject to operational and legal communication requirements.

5. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and tracking technologies to:

  • Improve user experience

  • Understand visitor behavior

  • Analyse traffic and performance

  • Remember preferences

  • Personalise content and advertisements

  • Improve platform functionality

Users may choose to disable cookies through browser settings, though certain platform features may become unavailable or function improperly.

6. Sharing of Information

We may share information with:

  • Payment gateway providers

  • Banking partners

  • Property owners

  • Operational staff

  • Legal advisors

  • Technology service providers

  • Verification agencies

  • Security agencies

  • Government authorities where legally required

  • Vendors and maintenance partners

Information shall only be shared on a need-to-know basis for operational, legal, security, or compliance purposes.

We do not sell personal information to third parties.

7. Data Retention

We may retain personal information for as long as necessary to:

  • Fulfil operational requirements

  • Maintain legal compliance

  • Resolve disputes

  • Enforce agreements

  • Maintain records

  • Prevent fraud and misuse

Even after account closure or move-out, certain information may be retained for regulatory, taxation, security, legal, or operational purposes.

8. Data Security

We implement commercially reasonable technical, administrative, and operational safeguards to protect user information from:

  • Unauthorized access

  • Misuse

  • Data loss

  • Disclosure

  • Alteration

  • Cybersecurity threats

However, no digital platform, server, or transmission system can guarantee absolute security. Users acknowledge and accept risks associated with internet-based data transmission.

9. Third-Party Services & Links

Our website may contain links, integrations, or services operated by third parties.

We are not responsible for:

  • Third-party privacy practices

  • External websites

  • Payment gateways

  • Linked applications

  • Third-party operational failures

Users are encouraged to independently review the privacy policies of third-party platforms before engaging with them.

10. User Responsibilities

Users are responsible for:

  • Providing accurate information

  • Maintaining account confidentiality

  • Protecting login credentials

  • Updating incorrect or outdated details

  • Reporting unauthorised access immediately

The Company shall not be responsible for losses arising from negligence or unauthorised account access caused by the user.

11. Children’s Privacy

Our services are not intended for individuals below 18 years of age without supervision from a legal guardian.

We do not knowingly collect personal information from minors without appropriate authorisation.

If any unauthorised collection is identified, we reserve the right to delete such information.

12. Legal Compliance & Disclosure

We may disclose user information where required:

  • Under applicable law

  • By court order

  • By regulatory authorities

  • During legal proceedings

  • For fraud investigations

  • For the protection of rights, property, safety, or operations

Such disclosures may occur without prior notice where legally permitted.

13. Business Transfers

In the event of:

  • Merger

  • Acquisition

  • Investment

  • Corporate restructuring

  • Asset transfer

  • Strategic partnership

User information may be transferred as part of the business assets, subject to applicable confidentiality and legal obligations.

14. User Rights

Subject to applicable laws, users may request:

  • Access to their information

  • Correction of inaccurate information

  • Withdrawal of consent

  • Deletion requests where legally permissible

  • Restriction of marketing communication

The Company reserves the right to deny requests where retention is required for operational, legal, contractual, taxation, or security purposes.

15. Limitation of Liability

To the maximum extent permitted by law, oho Living shall not be liable for:

  • Unauthorized access caused by third parties

  • Technical breaches beyond reasonable control

  • Cyber attacks

  • Internet failures

  • Banking or payment gateway failures

  • User negligence

  • Third-party misuse of information

Users acknowledge that use of digital platforms involves inherent cybersecurity and transmission risks.

16. Changes to Privacy Policy

oho Living reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on the website.

Continued use of the platform constitutes acceptance of the revised Privacy Policy.

17. Grievance Officer & Contact Information

For any questions, concerns, requests, or grievances relating to this Privacy Policy or data handling practices, users may contact:

oho Living
Email: info@oholiving.com
Phone:+91 7282887766
Website: https://www.oholiving.com/

18. Consent

By accessing, registering, booking, or using the website or services of oho Living, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, processing, and storage of your information as described herein.